Signature Homes Service is World-Class
Posted on November 17, 2025 in Living
Signature Homes reaches world-class signature status
Building a home should feel exciting. Hopeful. Full of possibility. Too often, though, it becomes the opposite - stressful, confusing, or downright overwhelming.
But at Signature Homes, that’s not the experience our clients have, and we have the feedback to prove it.
Signature Homes has achieved a world-class Net Promoter Score (NPS) of 80, placing us in the highest calibre of client satisfaction ranking. In simple terms? Our clients aren't just happy- they're raving about their experience, proudly singing from their “Signature rooftops.”
"This is the second time we have built with Signature Homes, and it is because of the ethic and ethos of the company and the excellent people - all of them!" Kathy & Alister.
Why is world-class not easy in home building
Think about the last great service moment you experienced. A waiter greeting you by name. Your barista spots you in the queue and starts your usual order. An effortless check-in with Air New Zealand that made you feel taken care of.
Those moments stick because they make you feel valued—and they often turn you into a promoter of that brand.
Now imagine delivering that level of care, consistency, and personal attention not for a quick transaction—but across an entire home-building journey that lasts months or even years, from the very first conversation to long after move-in day.
To achieve a world-class NPS in home building, you must be excellent every single day.
"We have already recommended you guys to a bunch of people. Nothing overall is impacting our experience; it is awesome." Bex & Ethan.
It means communication that never slips through the cracks. Design knowledge that anticipates problems before they form. Builders and project teams who treat every home like it carries their own name on the letterbox. And leaders who don’t just guide from afar, but walk beside clients, take ownership, and set the tone.
It’s not one moment of service. It’s hundreds. Strung together so seamlessly that clients end their build saying, “You have to go with Signature.”
And yes - we’re proud because that doesn’t happen by accident.
"We never even went to another building company to compare because we were just so impressed." Rebecca & Trent.
Why an NPS of 80 is a big deal
If you are familiar with NPS, you’ll know that achieving a score of 80 is almost unheard of - especially in home-building, where there is much emotion involved.
If you’re not familiar with NPS, it’s a simple yet effective concept.
Back in 2003, the Net Promoter Score revolutionised customer feedback with one simple, powerful question:
“How likely are you to recommend us to your family and friends?”
And because the question is paired with an open-text “Why?”, NPS captures not just the score—but the emotion behind it. The stories. The moments that made someone feel listened to, cared for, and respected.
To earn a score of 80 across an entire build journey means clients aren’t just satisfied—they’re delighted. They’re impressed. And they’re genuinely willing to put their own reputation behind recommending us.
Most companies sit between 0 and 30
Across all industries globally, the average NPS typically falls within this range. Anything above 40 is considered strong.
Scores above 70 are extremely rare
Only a small percentage of brands reach this level — usually those known for exceptional customer loyalty (think Apple, Tesla, top luxury hotels, etc.).
Home building is one of the hardest industries to score highly in
Because building a home takes months or years and involves high emotion, high cost, and complexity, scores are typically lower than in other sectors.
So an NPS of 80 doesn’t just signal “good service”, it signals consistent excellence across hundreds of touchpoints over a long journey.
For Signature Homes, it means:
Clients are not just satisfied — they’re enthusiastic advocates
The build experience is consistently positive
People trust Signature enough to recommend it to those they care about.
Thanks to our clients for choosing to build with Signature Homes.
#SignatureService