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Privacy Policy

Effective date: Thursday 29 May 2025

At Signature Homes, your privacy matters to us. This policy outlines how we collect, use, store, protect and share your personal information, and your rights under the New Zealand Privacy Act 2020.

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1. What We Collect

1.1 We may collect personal information from you when you:

(a) Visit our website or social media pages; 

(b) Enquire about building a home;

(c) Sign up for updates, promotions, or events; and

(d) Engage with our sales or support teams.

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1.2 Personal information is any information that can or may be used to identify you and may include:

(a) Your name, contact details and location;

(b) Your preferences, and information about your build or home ownership plans; and

(c) Other information that you submit. 

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1.3 We may also collect website usage information (via cookies or analytics tools) to help us improve your online experience.

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2. How We Use Your Information

We may use your personal information for any of the following purposes:

(a) Respond to your enquiries;

(b) Managing our relationship with you;

(c) Provide quotes, brochures, and information about our homes;

(d) Improve our services and website experience;

(e) Keep you informed about relevant updates, promotions, or events;

(f) Meet our legal obligations; and

(g) Any other uses to which you consent or are permitted by law.

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3. How We Store and Protect Your Information

3.1 We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Your data is stored securely using reputable IT service providers who meet modern security standards. However, we are unable to guarantee the security of your information transmitted to or from our website.  

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3.2 Our website may contain links to and from other websites. If you follow a link to any of those sites, please note that those sites may have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies.  

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3.3 If there has been a breach of your personal information, we will respond to actual or potential data breaches as quickly as possible and notify you. 

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4. Holding Personal Information‍

We only keep your information as long as needed for the purposes we collected it for or as required by law. When no longer needed, we securely dispose of or anonymise your data.

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5. Sharing your information 

5.1 We may share your information in the following circumstances:

(a) To our team members and trusted third parties for the purpose of delivering our services;

(b) To trusted service providers who help us deliver our services (e.g. IT, marketing or support providers);

(c) If required by law or for legal proceedings;

(d) Where we sell our business or part of our business your personal information may be transferred to the new owner; and

(e) Where you consent, we may share your personal information to a third party for direct marketing or any other purpose. 

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5.2 We do not sell your information. If it becomes necessary to transfer your information overseas, we will ensure it is protected by privacy standards comparable to those required under New Zealand law. 

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6. Your Rights

6.1 Subject to applicable law, you have the following rights in respect of your personal information:

(a) To request access to your personal information we hold about you; 

(b) To request that we rectify your personal information if it is inaccurate or incomplete;

(c) To request that we delete your personal information in the following circumstances:

i. It is no longer necessary for us to hold the personal information; or

ii. You withdraw consent; or

iii. You object to our holding your personal information and there are no legitimate grounds for us to continue holding it; and

(d) To request that we stop holding or processing some of your personal information.

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6.2 We will respond to your requests within a reasonable time period. Whilst we will respond to your requests we may not be required to comply with your requests where an exception or limitation applies under applicable law. 

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6.3 To make a request, please email us at marketing@signature.co.nz.

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6.4 You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link included in our marketing emails.

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7. Cookies and Website Tracking

7.1 We use cookies and analytics tools on our website to better understand how visitors interact with it, allowing us to enhance your digital experience. We may use cookies to:

(a) Remember your preferences and settings;

(b) Personalise your use of our services;

(c) Enable us to improve the content, reliability and functionality of our website;

(d) Enable you to use certain services or functionality;

(e) Evaluate the effectiveness of our content and advertising; and

(f) Track and understand usage. 

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7.2 Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie.

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7.3 You can set most internet browsers to notify you when you receive a cookie and to give you the opportunity to decide whether to accept it.  You can also disable all cookies generally.

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8. Complaints

8.1 If you believe that we have breached this policy or the Privacy Act 2020 or you have any questions or concerns about this policy, please contact us at marketing@signature.co.nz.

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8.2 Where applicable you are also entitled to lodge a complaint with a supervisory authority, particularly the Office of the Privacy Commissioner.

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9. Policy Updates

We may update this policy from time to time to reflect changes to our services or the law. The latest version will always be available on our website.

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Last updated 19/05/2025

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